The guide your guests
actually open.
Door codes, wi-fi, how the oven works, where to eat, what to do before they leave. Built from your address in about twenty minutes.
Free for one property. No card required.
Content
Appearance
Cimyah builds guest guides for short-term rentals. One link, one QR code on the counter, and everything a guest asks about is on the phone already in their hand. No app. No login. Nothing to print twice.
Sixty-second overview
Four answers, then you can decide.
What is it?
A web page your guests open on the phone already in their hand. Nothing to install, nothing to log into. You build it once — from your address, or from the welcome PDF you already wrote — and it carries them from the moment they arrive to the morning they leave.
Who is it for?
People who rent out somewhere they are not sitting in all day. An owner with one flat, a host with six, a management company with a portfolio across a city. It is the same product at every size — what changes is how many doors it is holding, not how it works.
What does it actually do?
Four stages: getting in, how the house works, what is worth doing nearby, and checking out. Door codes and the wi-fi password stay out of the public page and appear only on the private link you send that guest. Change a café once and every guide has it. Six languages, and a printed card or QR code for the counter.
Why does it exist?
Because almost every complaint starts as a question nobody answered in time. A hotel has a front desk for that. A short-term rental has whoever happens to be awake. The longer answer is further down.
One · Build
Four stages, in the order a guest lives them.
Arrival, the house, the area, the morning they leave. Click through and watch the guide change.
Two ways to start
Tick what the place has
The boiler, the balcony, the washer, the keypad. Tick them and the pages those need are written for you — not blank pages with the right titles, pages with the words already in them.
Or import the one you have
Drop in the welcome PDF you already wrote. It comes back as a guide you can edit, and any code it finds is held back for you to confirm rather than published.
Either way you are editing a draft in a few minutes, not starting at an empty page.
Pages
Every topic gets its own page, opening as a sheet over the guide.
Ready-made
Check-in, wi-fi, house rules, pool, trash, safety. Already written.
Elements
Headings, photos, galleries, checklists, detail lists, link buttons, a map.
Copy buttons
On anything a guest would otherwise retype. Codes, passwords, gate numbers.
Checkout list
On the page, not behind a tap. Your cleaner will notice within a week.
Mobile only
There is no desktop guide, because there are no desktop guests.
Two · Fill
The address does most of it.
You do the rest in twenty minutes — the gate code, the parking, your breakfast place. A counter tracks what's still blank.
Starts from your address
We find the restaurants, cafés, groceries and transit nearby and write the first draft.
Or bring the one you have
Import the welcome PDF you already wrote, up to 25 MB. It reads the layout too, so a table of Wi-Fi details arrives as a table.
Paste a link
Drop in a restaurant's website and we pull the hours, phone, address and photos.
Codes never land in the text
Anything code-shaped in your document is pulled out and shown to you separately, before it is saved. It goes to your secure store or nowhere.
Your own CMS
Dining, attractions, activities, neighbourhoods. Update a place once and every guide changes.
Photos
Upload or paste a URL. Galleries, hero images, a photo per place.
Written for screen readers
Every photo you add is described automatically, by looking at it. Guests using a screen reader get the picture of the fuse box, not silence.
Four · Reach
In the language they
actually think in.
A guest who reads the guide in their own language asks fewer questions and reads more of it. You write once, in yours.
Six languages
English, Spanish, French, German, Portuguese and Italian. A picker appears in the hero the moment you offer more than one.
Translated in one pass
Every page title, paragraph, checklist and host note goes at once. Not a phrase at a time.
Yours to change
Nothing publishes on its own. Translations land in a panel beside your original, and go live when you do.
The whole guide, not just your words
Navigation, buttons, the weather card and the checkout list are already translated. You never see a half-English page.
Addresses stay put
Street names and your property name are left exactly as written, so a taxi driver can still read them.
Send them straight there
Add ?lang=es to any link and it opens already switched. Print the flyer in Spanish and the code does the same.
Five · The bad night
For the 11pm
that isn't your fault.
The Wi-Fi drops. A switch trips. There's no hot water. Almost every message a host gets is one of the same handful of problems, and almost all of them have a fix the guest could do themselves.
A card that answers first
Each problem gets its own steps, in the order you would do them, with a photo of the thing that is hard to find.
Then it escalates properly
If the steps do not work, one button writes the message for them — where they are and what they tried. You get a useful report, not "the heating isn't working".
A backup contact
Add whoever covers for you and the hours they are available, so a guest is never choosing between you and nobody.
The right emergency number
999, 112, 911 — set per property, because the one number that must be right is the one nobody checks.
Codes behind a stay link
A guide link can be forwarded to anyone. Door codes are never in the published page — they appear only for a guest carrying the private link you sent.
Learn it in an afternoon
A learning centre inside the app, in short topics — from your first guide in ten minutes to what a guest sees when you change a setting.
Better than the binder.
Most hosts already have a guide. It's a PDF, a laminated sheet, or a Notes app they email over. The difference isn't how it looks. It's that one of them changes.
A printed guide is true on the day you print it. This one is true on the day they read it.
One structure, your look
The four stages work for every property.
What changes is the colours, the type and the name on the front. Pick a starting theme, or bring your own.
Eleven themes, and on any of them you set the text size and the spacing — a dial that makes every word in the guide larger at once, for guests who would rather not squint. Your own colours, fonts and logo, and pointing the guide at your own domain, are on the way.
Pricing
Starter is one property, free forever — the whole product, so you can see whether it fits. From the second property on, plans are billed to your account rather than per property, and the rate per guide falls as you add them.
The whole product on one property, with no card and no clock. The way to find out whether it fits before you pay for the rest.
Start free$20 a guide. For a host with a handful of places and someone helping.
Choose Host$16 a guide. For management companies running a book of properties.
Choose StudioOn every plan, Starter included
The whole product
Nothing is held back for a paid tier. The Starter guide is the same guide.
Both ways to start
Draft from what the property has, or import the welcome PDF you already wrote.
Eleven themes
Light and dark, plus the text-size and spacing dials, on any plan.
Six languages
Translate the whole guide in one pass and switch with a tap.
Codes and stay links
Encrypted, never in the published page, revealed only to the guest you sent the link to.
QR, flyer and analytics
Four printable templates, and the numbers on what guests actually open.
Plans differ by how many guides you can publish and how many people share the account. That is the whole difference.
Unlimited guides, billed per property so each one carries its own invoice. For portfolios above twenty-five doors, management companies, and anyone whose procurement needs something to sign.
What hosts say
The pattern in the feedback is always the same: the texts stop, and the second property takes ten minutes.
I set it up on a Sunday afternoon. By Friday a guest had texted to say it was the most organised place they'd stayed in — and I hadn't answered a single question all week.
The gate code texts stopped completely. That alone paid for it.
My cleaner noticed within a week. Guests were actually stripping the beds.
I updated a restaurant that had closed while standing in line at the airport.
Second property took ten minutes because I copied the first one.
Sample content. Replace with real reviews before launch.
Why this exists
Almost every complaint starts
as a question nobody answered.
I spent most of a decade in hospitality operations, on the front line. You learn one thing there faster than anything else: guests are rarely angry about the problem. They are angry about not knowing.
Nobody minds that the lift is slow, if someone told them. Nobody minds a gate that sticks, if they were warned it sticks. What people mind is standing outside a building at eleven at night with a suitcase and no idea what to do next — and no way to find out without troubling someone.
That gap is where frustration grows. Not in the fault, in the silence after it. Every complaint I ever handled was a question that could have been answered earlier, cheaper, and by nobody.
Hotels solve this with a front desk. A short-term rental does not have one, and the host cannot be awake for every arrival. So the answer has to be somewhere the guest already looks — on the phone in their hand, before they think to ask.
That is the whole idea. Not software for its own sake: a front desk that fits in a pocket, for people who cannot staff one.
Questions
Managers & portfolios
Two properties or two hundred.
Cimyah is built for the people who actually run short-term rentals — an owner with one flat, a host with six, a management company with a portfolio across a city. Everything below is the same product, working at the size you work at.
One host, one property
Free, no card. The whole product — guides, codes, languages, the printed flyer — for the flat you rent out.
A few of your own
Every property gets its own guide and its own numbers under one login. The places you add are a library, so the second guide is faster than the first and the sixth is quicker still.
A management company
Owners, cleaners and co-hosts on the same account with the roles they need. Change a recommendation once and every guide carrying it updates.
Whatever you list on
Airbnb, Booking, Vrbo, direct. The guide is a link and a code, so it goes wherever your guests already are and does not care which platform sent them.
Handover without a handover
A cleaner or a co-host can read the same troubleshooting steps a guest can. Fewer calls that only you can answer.
Growing on purpose
Analytics per property and across the account, so you can see which guides get opened, which pages get read, and where the questions are still coming from.
Built to order
Or we build the thing itself.
Some operations do not want a subscription. They want the system — designed around how they already work, under their own name, answering at their own address. That is a different piece of work and we take it on directly.
Rental agencies
A guest experience designed around your portfolio and your standards, with the onboarding of a new property built to take minutes rather than an afternoon.
Your own platform
The system under your brand, your domain and your login, with no mention of us anywhere a guest or an owner can see.
Hotels and boutique groups
Brand system, in-room access, and integration with the PMS and booking engine you already run.